This Statement is made by Arterravilla in order to inform you about our policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of personal data.
Arterravilla is committed to ensure that your privacy is protected.
Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.
We may collect the following information:
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Name and job title
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Contact information including email address
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Demographic information such as country of residence, sex, age
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Other information relevant to customer surveys and/or offers, such as preferences and interests
How we use the collected information:
We require the information to understand your needs and provide you with a better service, for the following reasons in particular:
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For internal record keeping
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To improve our products and services
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To send promotional emails to the personal address you provide us with, informing you special offers or other updates, which we believe you may find interesting
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To contact you for market research purposes
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To contact you by any of the provided means (email, phone, fax or regular mail), with information about your upcoming or previous bookings
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To customize the website according to your interests
Security
To ensure that your information is secure and to prevent unauthorized access or disclosure, we have put suitable procedures in place, in order to safeguard and secure the information we collect online.
We will never forward any personal information to third parties.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. This way, the web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use cookies to help us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, removing the data from the system afterwards.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies.
Most web browsers automatically accept cookies, but you can usually modify your browser to decline cookies, if you so prefer. However, this may prevent you from making full use of our website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that Arterravilla does not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting other websites and such websites are not governed by this privacy policy.
You should therefore exercise caution and read the privacy statement applicable to the website in question.
All the reservations booked directly from our website ( artevilla.com / arterravilla.gr ), will receive a confirmation mail within 24-hours after the booking. If the reservation is cancelled due to technical issues, we will refund the total amount of booking fee.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@arterravilla.com
Arterravilla will never sell, distribute, lease or disclose your personal information to third parties unless it is required to do so by law.
If you would like a copy of the information we have retained on your person, please contact us in writing. If you believe that said information is incorrect or incomplete, please write directly or email us as soon as possible. We will promptly update the information accordingly.
Arterravilla may change this policy by updating this page without notice.
Please check this page regularly to ensure that you are aware of those changes.
In case of any inconsistency or conflict between the English and other language versions of this policy, the English version shall prevail.
Payment Methods
In order to facilitate your online shopping as much as possible, the Company offers you the following payment methods: (a) through debit, prepaid or Visa, Mastercard, American Express, Diners.All card payments are processed through Eurobank payment platform and use TLS encryption at 256bit with Secure Sockets Layer (SSL) encryption protocol. Encryption is a way to encode the information until it reaches its intended recipient, which will be able to decode it using the appropriate key. After the successful payment, a redirection will be made to the site, (b) by making a deposit in the bank account held by the Company under the beneficiary name DANALI GAVRIELA MONOPROSOPI IKE to one of the following banks (i) Eurobank: GR6202603420000690200881171 BIC: EFGBGRAA, (ii) PIRAEUS BANK: GR8401720670005067096545440 BIC: PIRBGRAA. If you choose this method of payment, you must indicate the name under which the order was made as well as the order code given in the Order Confirmation. Otherwise there is the possibility of delaying or cancelling your order. Payment must be made within 3 days from the day of purchase. We check our account daily, but your payment may be delayed 1-2 business days. Once we receive the payment, we will notify you by e-mail. Please note that in the event this method of payment is chosen, the order is not completed by sending an Order Confirmation, but the above e-mail acknowledging the receipt of payment is also required. If the payment is not completed for any reason, the sale is not completed and the Company has no obligations whatsoever.
The Company, irrespective of the method of payment, has no access, cannot and does not withhold any data and information during the transaction you make, and is not responsible and cannot guarantee the security of the transactions you make.
Arterravilla may change this policy by updating this page without notice.
Please check this page regularly to ensure that you are aware of those changes.
In case of any inconsistency or conflict between the English and other language versions of this policy, the English version shall prevail.
Cancellation Policy
100% refund of amount paid if you cancel at least 60 days before check-in.
50% refund of amount paid if you cancel between 59 to 30 days before check-in.
25% refund of amount paid if you cancel between 29 to 14 days before check in.
No refund if you cancel less than 14 days before check-in.
50% refund of amount paid if you cancel between 59 to 30 days before check-in.
25% refund of amount paid if you cancel between 29 to 14 days before check in.
No refund if you cancel less than 14 days before check-in.
OUR SOCIAL MEDIA CHANNELS
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GDPR
Arterra Villa Management hereby informs you that all your personal details and relevant information collected during our cooperation are treated as strictly private and confidential and the relative files are maintained privately respecting your privacy and rights. We guarantee this by applying a system of privacy and protection on all our owner/client documents either paper or electronic, bearing personal details or other information of this nature. Our client is informed that according to law (GDPR - 2016/679) his personal data and details are treated exclusively for tasks determined in the mutual signed agreement and for administration purpose.
We also hereby inform you that your personal details may be used for promotion services supplied by our firm, in which case your consent of being addressed or involved in the future is requested. If the client will not provide us with his permission, Arterra Villa Management will remove his personal details from all and any use of promoting nature from our side.
Via a formal request, the client is able to be protected by law (art.7, updating, cancellation, integration, refusal of giving consent for any promotional activity).
Owner and Manager of Personal Details (GDPR - 2016/679) is Mrs Gavriela Danali.